discount duplication company policy

Returns and Exchanges

If you have a problem with a service we have provided please call our toll free number for customer service. We usually can fix any problem you might encounter. We will refund the purchase price of any unopened merchandise if returned within 30 days from your invoice date. You must ship to us by Fed ex or UPS and insure your package for its value. We will charge a 15% re-stocking fee for any goods returned for any reason that are not defective. The shipping amount will be deducted.

Please call our customer service department on our toll free number before return shipping anything. You must have a RA number before returning items. Refusal of shipment of VHS or DVD duplication does not remove your responsibility for payment. You can not cancel any order after the order has been completed. Shipments by any common carrier that do not arrive on a preset or determined date or time is not the responsibility of Discount Duplication, as we have no control over UPS, Fed Ex, DHL, or USPS.

We will not sell, trade or distribute any information about any customer. This information is only for the purpose of processing your order and nothing else. We pride ourselves in repeat customers. Your e-mail address will only be used for contacting you after receiving your order.

All merchandise and blank tapes have the manufacturers warranty.

All unopened, non-defective, cancelled, refused or other reasons returned merchandise will incur a 15% re-stocking fee.

Payments

We accept Visa, Mastercard, American Express and Discover for fastest service. When paying by credit card the shipping address must match the billing address. We will not ship to a post office box. We also accept money orders and certified bank checks on mail in orders only. We do not accept personal and business checks.

Shipments

All shipments will be shipped by UPS ground. UPS or FEDEX charges can be deferred to your account number. All shipping and handling fees are charged with merchandise or services and are not subject to refund. Extra shipping charges will be added to shipments outside of the Continental USA. If these charges are incurred. If your work order is illegible or you move or leave the country before our order is delivered you will be charged for delivery to a different address.

VHS,DVD,CD Duplication

VHS, DVD, and CD duplication orders should be shipped to us with time allowed to order a proof copy. This is especially important if we are making a tape to dvd transfer that you will be using as dvd master for making multiple copies. Just mark the proof copy on your order form. We will then send you a copy complete with label.
All masters or dvd discs must be checked by customer for errors before shipping back to us for duplication.
Do not use cheap dvd blanks to make your master for duplication as this will cause errors in the duplication process. REMEMBER cheap = low quality. The proof copy is your guarantee of label and quality of dub.
If a proof copy is not ordered there will be no recourse if label or quality is in error.

We are not responsible for errors or problems that occur due to incorrect authoring or encoding of your CD or DVD. We dub your master as is. Don't send or leave your only master. Make a backup copy. We cannot duplicate any project without a signed and dated order form. We reserve the right to refuse dupication of any adult or inappropriate content. We are not responsible for any damage or loss of any master or material left for storage or during duplication. No duplication work will occur until payment or credit card information is received for order. WE CANNOT UNBURN DISCS!