Returns and Exchanges
If you have a problem with a service we have provided please call our toll free number for customer service. We usually can fix any problem you might encounter. We will refund the purchase price of any unopened merchandise if returned within 30 days from your invoice date. You must ship to us by Fed ex or UPS and insure your package for its value. We will charge a 15% re-stocking fee for any goods returned for any reason that are not defective. The shipping amount will be deducted.
Please call our customer service department on our toll free number before return shipping anything. You must have a RA number before returning items. Refusal of shipment of VHS or DVD duplication does not remove your responsibility for payment. You can not cancel any order after the order has been completed. Shipments by any common carrier that do not arrive on a preset or determined date or time is not the responsibility of Discount Duplication, as we have no control over UPS, Fed Ex, DHL, or USPS.
We will not sell, trade or distribute any information about any customer. This information is only for the purpose of processing your order and nothing else. We pride ourselves in repeat customers. Your e-mail address will only be used for contacting you after receiving your order.
All merchandise and blank tapes have the manufacturers warranty.
All unopened, non-defective, cancelled, refused or other reasons returned merchandise will incur a 15% re-stocking fee.
We accept Visa, Mastercard, American Express and Discover for fastest service. When paying by credit card the shipping address must match the billing address. We will not ship to a post office box. We also accept money orders and certified bank checks on mail in orders only. We do not accept personal and business checks.
All shipments will be shipped by UPS ground. UPS or FEDEX charges can be deferred to your account number. All shipping and handling fees are charged with merchandise or services and are not subject to refund. Extra shipping charges will be added to shipments outside of the Continental USA. If these charges are incurred. If your work order is illegible or you move or leave the country before our order is delivered you will be charged for delivery to a different address.
VHS, DVD, and CD duplication orders should be shipped to us with time allowed to order a proof copy. This is especially important
if we are making a tape to dvd transfer that you will be using as dvd master for making multiple copies. Just mark the proof copy
on your order form. We will then send you a copy complete with label.
We ship daily by UPS
Most mail order customers ship their masters to us overnight by UPS, FEDEX, Airborne Express or Priority Mail.
We accept Visa, American Express, Mastercard and Discover cards which allows us to offer mail order customers very speedy service.
No matter if you call us on our 800#, fax us or E-Mail us, we want to give you the best service, product and prices available anywhere.